Frequently Asked
Questions
1. Who
is DVDXpress?
2. How do the DVD
rental kiosks work?
3. Do I need to be a member?
4.
How often do you update the kiosks with new movies?
5.
Can I reserve movies online for pickup at the kiosk?
6. What
payment methods does DVDXpress accept?
7. Is my payment
information secure?
8. Can I get a receipt?
9. How do you use my
e-mail address?
10.
How can I receive Coupons for FREE rentals and other offers?
11. How
do I use Coupon Codes at the DVDXpress kiosk?
12. How
many DVDs can I rent/purchase at one time?
13. When are movies due back?
14. When are Extra Day
Fees assessed?
15. What if a movie is
never returned?
16. What if I lose the
DVD or DVD case?
17. What if
the kiosk does not accept my return?
18. How does
the kiosk know which DVD I returned?
19. What if my disc does
not play?
20. Where are the kiosks
located?
21. Why are your prices so
low?
22.
Who should I contact if I have a question, problem, comment, or
suggestion?
1.
Who
is DVDXpress?
DVDXpress is the longest running
owner and operator of DVD rental kiosks in the United States.
2.
How
do the DVD rental kiosks work?
It's as simple to use as an ATM:
--
To RENT a movie, simply select the movie of your choice from
on-screen menu, select the RENT button, then swipe your credit/debit card - and in seconds your DVD is dispensed.
-- To
RETURN a movie, simply place your DVD into the DVD dispenser slot
and await on-screen return confirmation. See Usage
Instructions for more details.
3.
Do I need to be a member?
No. There's no membership
card, membership fee, or sign-up required to rent a DVD from the
kiosk.
Anyone over 18
with a valid credit (or debit) card can use our kiosks as often as
they wish.
4.
How
often do you update the kiosks with new movies?
New release DVDs are available
beginning every Tuesday.
5.
Can I
reserve movies online for pickup at the kiosk?
YES! DVDXpress is proud to
introduce online reservations. Select your closest kiosk,
reserve your favorite titles and pick them up at the kiosk the same
day! There is no additional charge for this service.
6.
What
payment methods does DVDXpress accept?
DVDXpress
currently accepts Visa, MasterCard, Discover, and American Express credit cards or Debit Cards
containing the Visa or MasterCard logos. Our kiosks do NOT
accept cash.
7.
Is my payment information
secure?
YES! DVDXpress
leverages Secure Sockets Layer technology to encrypt your personal
and credit card information. Your credit card number is not stored
in the kiosk computer system and is encrypted in all transactions
going to and from the bank. We also take great measures to prevent
fraudulent use of your credit card.
8.
Can I get a receipt?
YES! DVDXpress
operates a paperless system and delivers all receipts by e-mail.
On every transaction, our system will ask whether or not you would
like to receive an e-mail receipt. If you've entered your
e-mail once you will not need to re-enter it for future
transactions. If you do not have an e-mail address your credit
card statement should provide you the information you need.
DVDXpress also
provides its Return Confirmation Receipts by e-mail.
9.
How do you use my e-mail
address?
Entering your e-mail address is strictly for your benefit and
convenience. We use your e-mail address to provide you with e-mail
receipts of your transactions and return confirmation. Frequently
we'll include Coupon Codes for FREE and discounted rentals.
Your e-mail address is never rented or sold to third parties.
10.
How can I receive Coupons for FREE rentals and other offers?
At DVDXpress
there's always a promotion available for FREE and discounted
rentals. But, you'll need to receive e-mail receipts to get
them. Make sure you're getting an e-mail receipt for all your
transactions in order to receive Coupon Codes!
11.
How do I use Coupon Codes at the DVDXpress kiosk?
Using a Coupon
Code at the DVDXpress kiosk is as easy as 1,2,3:
1. Select movie,
Choose “Rent”
2. Select “Use Coupon”
3. Swipe Credit/Debit Card
12.
How many DVDs can I rent/purchase at one time?
For your protection, the rental limits are different depending on if
you are a first time customer, or if you have rented with us
previously.
First time
renters/purchasers: 2 DVDs
Repeat customers: 4 DVDs
13. When are movies due
back?
Movies are just
$1 per night after the initial rental period. You have 21 days
before our system charges you the $25 purchase price of the DVD, at
which point the movie is yours to keep.
14. When are Extra
Day Fees assessed?
Extra Day fees are assessed and charged at the time of your return.
Extra day fees accrue for each additional period you keep the DVD
beyond the due date, up to the Purchase Price of the DVD at the time
of rental. An extra night is only $1.
Once you’ve been charged the purchase price, you have purchased the
DVD and it is yours to keep.
15.
What
if a movie is never returned?
You will not be charged more than
the price of the DVD ($25), no matter how long you rent it. In
fact, the movie is yours to keep at that point.
16. What if I
lose the DVD or DVD case?
Please call Customer Service at 1-877-385-8500 for instructions to
return DVD’s without a case or a damaged security tag. For lost
DVD’s, your credit or debit card will automatically be charged $25.
17. What
if the kiosk does not accept my return?
Please verify that your DVD is in
the case and that the Security Tag is intact and secure. If
this is not the problem, please call Customer Service at
1-877-385-8500 for instructions.
18. How
does the kiosk know which DVD I returned?
Each DVD has an electronic security
tag which tracks all pertinent information including when it was
rented and returned.
19.
What if my disc does not
play?
Check the playing surface of your
DVDs for fingerprints should they ever skip or fail to play. More so
than scratches, the dirt and oil from simple fingerprints can cause
a disc to skip. To remove fingerprints and dirt, wipe the disc from
the center outwards using a soft cloth (no papertowels). If problems
persist please contact Customer Service at 1-877-385-8500 for
further assistance.
20. Where are the
kiosks located?
Our kiosks
are located in Supermarkets, Residential Buildings, and
Office Buildings and College Campuses. Click here to
view some of our public locations or
e-mail us if you have a suggestion for new location.
21. Why are your prices
so low?
DVDXpress can offer everyday value
pricing on new release DVD rentals since it fully automates the
traditional video store experience. We have lower overhead and so we
pass these savings on to you.
22.
Who
should I contact if I have a question, problem, comment, or suggestion?
You
can email us at info@dvdxpress.net,
use our online feedback
form or give us a call toll-free at 1-877-385-8500.
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